Stone Innovations Enterprise

Materials Warranty

The warranty starts from the date of installation.

1. Caesarstone Quartz Surface – 10 Years
2. Silestone Quartz Surface – 25 Years
3. Zenstone Quartz Surface – 10 Years
4. Moca Compact Stone – 10 Years
5. Dekton Ultra-Compact Stone – 25 years
6. Granite – No Warranty
7. Marble – No Warranty
8. Workmanship – 2 Years

What Is The Warranty Cover?

1. Colour dimming
2. Discolouration without any factors
3. Scratches without any impacts
4. *Minor hard-to-spot scratches are not covered for Moca Compact Stone & Dekton Ultra-Compact Stone Gloss Finish.
5. Crack without any impacts
6. Chip-off without any impacts

Terms & Conditions

1. We highly advise the client to follow the care & maintenance guide.
2. All quartz stone countertops installed by Stone Innovations Enterprise are entitled to this warranty automatically.
3. The client must cooperate with our service team to inspect and assist us in performing our obligations under warranty.

Fulfilment

1. Report the defect
2. Inspect by the service team
3. Identity the defect
4. Attend to repair
5. Replace – Redo a new set for you if we can’t fix it

How To Claim The Warranty?

1. Contact the office phone number or your sales rep.
2. Inspect by the service team
3. Identity the defect
4. Attend to repair
5. Replace – Redo a new set for you if we can’t fix it

The Warranty Excluded:-

1. Product is used for outdoor purposes
2. Product is contacted with UV light (Quartz Surface Only)
3. Product is used for flooring applications
4. Product is used exceeded heat level
5. Product is exposure to weather conditions
6. Improper care and maintenance
7. Improper purpose uses of the product
8. It was damaged by applying any form of chemical foam & liquor on the product
9. Cutting and chopping directly on the surfaces
10. Uses of sharp items directly on the surface
11. It does not cover seam performance, adhesives and caulks caused by the substrate’s movement, cabinets, flooring foundation, and thermal shock
12. Damages caused by the installation of plumbing fixture
13. Damages caused by the installation of sink
14. Damages caused by renovation works
15. Altering works on the product by any third parties
16. Does not cover the distribution of pattern
17. Does not cover the move of the original installed location to a new location
18. Does not cover the install of the product on unoccupied structures
19. Does not cover product and/or service that have not been paid in full
20. Warranty would be void if the product used to be serviced or maintained by any third party
21. Warranty will be void if the product is moved from the original location
22. This warranty is not transferable from the original owner of the structure to a new owner if the owner sell/transfer the ownership of the structure