Materials Warranty
The warranty starts from the date of installation.
- Caesarstone Quartz Surface – 10 Years
- Silestone Quartz Surface – 25 Years
- Zenstone Quartz Surface – 10 Years
- Moca Compact Stone – 10 Years
- Dekton Ultra-Compact Stone – 25 years
- Granite – No Warranty
- Marble – No Warranty
- Workmanship – 2 Years
What Is The Warranty Cover?
- Colour dimming
- Discolouration without any factors
- Scratches without any impacts
- *Minor hard-to-spot scratches are not covered for Moca Compact Stone & Dekton Ultra-Compact Stone Gloss Finish.
- Crack without any impacts
- Chip-off without any impacts
Terms & Conditions
- We highly advise the client to follow the care & maintenance guide.
- All quartz stone countertops installed by Stone Innovations Enterprise are entitled to this warranty automatically.
- The client must cooperate with our service team to inspect and assist us in performing our obligations under warranty.
Fulfilment
- Report the defect
- Inspect by the service team
- Identity the defect
- Attend to repair
- Replace – Redo a new set for you if we can’t fix it
How To Claim The Warranty?
- Contact the office phone number or your sales rep.
- Inspect by the service team
- Identity the defect
- Attend to repair
- Replace – Redo a new set for you if we can’t fix it
The Warranty Excluded:-
- Product is used for outdoor purposes
- Product is contacted with UV light (Quartz Surface Only)
- Product is used for flooring applications
- Product is used exceeded heat level
- Product is exposure to weather conditions
- Improper care and maintenance
- Improper purpose uses of the product
- It was damaged by applying any form of chemical foam & liquor on the product
- Cutting and chopping directly on the surfaces
- Uses of sharp items directly on the surface
- It does not cover seam performance, adhesives and caulks caused by the substrate’s movement, cabinets, flooring foundation, and thermal shock
- Damages caused by the installation of plumbing fixture
- Damages caused by the installation of sink
- Damages caused by renovation works
- Altering works on the product by any third parties
- Does not cover the distribution of pattern
- Does not cover the move of the original installed location to a new location
- Does not cover the install of the product on unoccupied structures
- Does not cover product and/or service that have not been paid in full
- Warranty would be void if the product used to be serviced or maintained by any third party
- Warranty will be void if the product is moved from the original location
- This warranty is not transferable from the original owner of the structure to a new owner if the owner sell/transfer the ownership of the structure